1 reviews | Active since Aug 2022
Over charging without authorization
I'm actually quite disgusted on the service Recieved hy Uber, not the driver themselves but the way the business conducts their booking system and taking no accountability for their mistakes and misleads on their app. I've been using Uber for the past 3 days to get to work and back always charged between 67rand up to 88rand however they confirm the trip amount before confirming the booking. However on the Wednesday morning the 12th of October I done a reservation for work way before peak time so I don't understand the overcharge. The trip was meant to be R69,00 which I felt was reasonable so I paid straight with my card instead of cash only to find R124 was debited if I knew this was the case I would of rather arranged to go with Indriver because they would of stuck to the amount offered and accepted.
I could of needed that money for my trip home, however Uber has no consideration as to the error they have caused and should refund me as this was not the amount that i accepted when booking the trip.
I've tried to resolve this with Uber directly but I got terrible support from Uber there is no accountability taken from their side, rather brings up excuses that I should of given the driver directions or ask him to use the GPS? There is no traffic we got there within 10 to 15 minutes for 124.
Uber will never hear from me again, I'm not just uninstalling the device I'll be deregistering
