Outstanding balance not being deducted!!!

I HAVE MONEY IN MY ACCOUNT TO PAY THE OUTSTANDING AMOUNT BUT IT IS NOT BEING CHARGE!!! I AM TIRED OF HAVING TO POST ON HELLO PETER TO PAY FOR SOMETHING ALL THE TIME! I TRY TO CHARGE THE ACCOUNT AGAIN BUT I KEEP GETTING AN ERROR THAT AN ERROR OCCURED WHILE TRYING TO CHARGE THE ACCOUNT. WHATS THE POINT OF HAVING THIS FUNCTION IF IT NEVER WORKS. THE CUSTOMER CARE/SERVICE IS ONE OF THE WORST I HAVE EVER EXPERIENCED!!! NO CONTACT NUMBERS OR WAY TO GET DIRECT HELP. SENDING EMAILS DONT WORK. USING UBER IS REALLY BECOMING A LAST RESORT. PLEASE CAN SOME ONE HELP!!! GETTING STRANDED BECAUSE UBER CANNOT DEBIT MONEY IS REALLY BAD SERVICE!!!