Ongoing Double Debits Since 12 February – Urgent Refund Required

Since 12 February 2026, I have experienced repeated discrepancies on my bank account every time I use Uber.

I am currently undergoing cancer treatment and have been using Uber frequently to travel to Charlotte Maxeke Hospital. Almost every trip reflects a higher reserved/debited amount, followed by a midnight adjustment where the reversal amount is lower than the original transaction.

For example, in one instance R87 was reserved and only R75 was reversed, resulting in a R12 shortfall. This pattern has occurred multiple times since 12 February. After reviewing my bank statements carefully, these differences are not being fully restored to my account balance. These are not simply pending notifications — the amounts reflect on my account in a way that creates repeated shortfalls. Over multiple trips, this adds up and has placed financial strain on me during an already extremely difficult medical period.

I am requesting the following:

A full audit of all Uber transactions linked to my account from 12 February 2026 to date.

A reconciliation of all authorisations, reversals, and final charges.

A refund of any and all shortfalls identified. A clear written explanation of why these adjustments are repeatedly processed around midnight and why the reversal amounts differ from the original debits.

I expect this matter to be investigated urgently and resolved promptly.