No Service for lost items

ALthough the app might work relativeley well and th taxi service is somewhat effecient. Uber has no customer service whatsoever. I recently forgot an item of value in a taxi and after 4 weeks I am still unable to get hold of the driver. It seems that Uber protects their drivers in such a way that you are unable to get hold of them unless they want to get hold of you. This poses a huge problem as this means that the drivers may in fact ***** items from you and you would not be able to retrieve them without the drivers consent to get hold of him. I reported the matter almost immedietely after the incident but have only received feedback last week. The feedback itself was completely useless as all that was stated is that the details have been sent to the driver and that the driver will be in contact, which till this day we have had no word. This is utterly pathetic and such a major inconvenience from a company which appears to have such a great reputation. The utter disregard and complacency when it comes to customer service is appauling. Ive even noticed that they do not respond to hellopeter either. If anyone can help, I need a way to get my items retrieved valued at over R4,000

Jabu