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Sean H

1 reviews | Active since Oct 2015

29 Feb 2016, 06:12

No service!!

I decided to try this service for the first time today. I booked my first vehicle at 04:31 today, the app sent a confirmation that a mr Mncedisi in a Nissan Almere would be arriving in 15 minutes . 10 minutes later I received a message that the driver had cancelled the trip. I still had time so I booked again , again the app acknowledged the booking and confirmed again that mr Mncedisi in a Nissan Almere would make the pick up in 15 minutes ... Ten minutes later a cancellation notice is received stating the driver had once again cancelled the trip. It was now too late to book a 3rd time so I must use my own vehicle and leave it at the airport for a week incurring unecassary parking costs. A poor first time experience and I would certainly caution anyone using this service ..... Goed Koop is duur koop....very disappointed !

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Replies (1)
Uber
Uber's reply29 Feb 2016, 18:06
Official
Hello Seanph,

Hi Sean

We apologise for this poor experience and thank you for raising this.

Please can you email into support@uber,com from the email address your account is linked with so that we can investigate further.

Best,

Uber Joburg