No return of money owing

MY DUPLICATE CHARGE HAS NOT BEEN RETURNED TO ME AS YET AND IT IS NOW 16 DAYS AND YOUR WEBSITE SAYS UP TO 10 DAYS.

I WANT MY MONEY THE OTHER HAS BEEN CLEARED BY YOU WITH MY BANK

I AM NOT GOING TO USE UBER IF THIS IS NOT RESOLVED BY END OF TODAY

From: Uber Support <***> Sent: Tuesday, 13 January 2026 14:08 Subject: Review duplicate charge

SUBMITTED Review duplicate charge

Wait & Save . Monday, January 12, 2026 at 1:52:38 PM

Hi Vernon. Thank you for contacting us. We’ve checked your account and found that you were charged ZAR 90 for your recent trip. The upfront fare of ZAR 86 couldn’t be upheld because the actual time or distance of your trip varied significantly from the upfront fare calculation. The ZAR 86 pre-authorisation hold was determined based on your trip fare. If your bank sends you messages about this temporary authorisation hold, don’t worry; it’s a routine check to ensure your payment method is valid. This amount will be released on our end once your payment is confirmed and should typically vanish from your account within 14 days. We hope this helps.

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