KH
Karlien H

1 reviews | Active since Sept 2014

11 Sept 2020, 18:44

No customer service/ your account will be hacked

Worked fine for three years and then my Uber account was hacked twice in a month, the person who hacked it managed to take three trips of R2000+ each (after I enabled two-step verification, requested codes for each ride be sent as well as OTP's and all my requests were ignored.) The rides were charged in San Francisco, while I stayed in Cape Town, South Africa. After I had changed my passwords multiple times. When I contacted Uber they suggested a family member had used it (I have no family in America), they just closed the tickets and said I had been assisted, so I had to wait fourteen days per transaction for my bank to reverse the ********** transactions. Two weeks later my husband used the app and his wallet was ****** by a driver, whereafter Uber said they couldn't reach the driver, advised him to go to a police station and also closed their ticket. Uninstalled. Use Bolt.

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