NO assistance with lost phone from Uber or driver

On Friday 17th October, I accidentally left my phone in an Uber trip in Cape Town. I realised almost immediately and logged it through the app under “I lost an item.” I also tried calling both the driver and my phone, but the driver never answered, and the phone was switched off shortly after.

I’ve followed all the steps, contacted Uber support through the app and helpline, and filed a police report with the case number provided. Despite this, I’ve received no meaningful response or assistance from Uber — only automated messages.

My Find My iPhone app has shown the phone turning on twice since yesterday, suggesting it’s still active, but I’ve had no update or communication from Uber to help retrieve it.

I’m very disappointed in the lack of support and urgency for such a serious situation. I expect Uber South Africa to escalate this matter, assist in sharing trip and GPS details with SAPS, and improve their response process for lost or ****** phones in their vehicles.