New device verificatiom - **** process

Im an uber driver and my phone screen broke so got a replacemen. Mynapp refuses to go online because of added security i muat upload a selfie holding the new phone showing its model number. Did that already. Waited over a day and still not working..agent Shivani needs to go back to school as she clearlynhas no cooking clue whats happening. As for the other agents they dont read the problem. Seems they lopkmfor keywords in the issue and respond with steps on how to resolve unrelated issues. Who is going to compensate me for the downtime. Its day 2 i cannot work. I want someone who knows whats haopening to contavt me today and must be senior enough to male the call regarding my downtime compensation.