NEVER EVER

this evening my daughter had to use uber cab due to unforseen transport issue. she "booked" a cab via the app on her phone and immediately an amount of R120.00 was deducted via eft. this being R100.00 initial fee and R20.00 for the trip. TWO HOURS LATER SHE IS STILL WAITING. THIS IS AT PRETORIA BUS STATION. ITS NIGHT TIME - SHES ALONE AND NEEDS TO GET TO UNIVERSITY RES. THIS IS TOTALLY UNACCEPTABLE. NO CONTACT DETAILS ETC. I WILL NEVER USE OR RECOMMEND THIS SERVICE EVER.