My ride

Hi My name is Thato Mamatsele. I requested for a ride from Uber going to Pretoria Mooikloof height. My request fare was R320. The Uber driver who’s name is Zenzo from Thokoza was driving me to my destination. The Uber driver took his own route and ended up coming across a road that was under construction,which caused him to re-route. I reached my destination an hour late.

At the arrival of my destination, he told me I needed to pay R476 which I refused to pay as the over charged was his fault. I showed him a screenshot of my requested fare and that’s what I paid him in cash as my trip was requested under cash payment. I further told him that I was going to log in a complaint on Uber about the matter.

The driver left my destination without me being aware that he had just taken my cash payment and did not login any amount that shows I’ve made a payment, this came to my attention when I was trying to request back home that I had to make a payment of R476.

I logged in a complain to Uber on the 17th that was on a Thursday called them numerous times and I was told my matter is under investigation. I am only been given this information upon my follow up as from them I haven’t had anything.

I called again today which is the 25th tried to make a follow up again.I got the same response. Later I receive a message from my bank which is FNB informing I have a reserved amount of R476 from Uber which had left me on a -R476 because I didn’t have mine in that account. Despite of my complain to Uber and them not getting back to me on the matter they felt the need to go into my account to debit as they have my card details without my authority.

I am extremely disturbing and very angry that their drivers can get away with *****ing.

I am extremely