Missing perfune

On 17 March 2026 I booked an Uber for a product(perfume) to be collected in Delft going to Wesbank. Driver collected the item and when he got to the destination no one came out. I communicated with the driver and he waited a while then he told me he cant wait anymore, which I understood. I called him back 5 minutes later to let him know the fare for the trip is in the bag and to arrange delivery of the item back to me. Because it was late we agreed to meet the next day. He agreed saying we can meet at Mcdonalds since he doesn't stay far from me. The next day came and went and no news from him. I then called him again via the Uber app and he said he'll call me when he is this side. A few days passed and no news from the driver. I called again and he said he's on his way from Johannesburg and will contact me the next day. I asked for his number and he gave it only for me to send messages to a wrong number. When I called two days after he gave me the number the person said he received the messages but it is the wrong number and I could hear that this is not the driver. So I reached out to Uber explaining all of the above and they responded that they'll look into it. No news since then and now the incident is closed and I didn't even get feedback as to what the resolution was and what the feedback from the driver was. The item is a product that I'm selling so now I'm out of pocket with the value of the product because I had to pay for it.