Misleading Trip Charges and Poor Customer Support

I was quoted approximately R24 for a short trip that should have taken less than 15 minutes. I arrived at my destination shortly after 5:00 PM, but the driver only ended the trip nearly two hours later, resulting in a charge of R143.81. What concerns me most is that the trip was recorded as ending at a different location, yet Uber did not contact me to verify my safety or investigate the unusual trip duration. When I reported the issue, I received a generic response explaining the fare calculation instead of addressing my concerns about the driver's actions and passenger safety. As a regular Uber user, I find this extremely disappointing and concerning. Customers should not be charged for trips they did not take, and safety concerns should be taken seriously.