DC
Deveraux C

1 reviews | Active since Jun 2012

21 Mar 2016, 02:47

Messed up Uber Experience

Last week Friday I ordered an Uber for myself and a couple of mates and we got a driver by the name of Mohamed. He arrived in a really bad mood (I noticed before I entered the cab). My mates are quite loud so this may have contributed more to his already bad mood, but seriously, about 2 minutes into the trip (Already quite far away from the pickup location) He claimed were too drunk and stopped the car to leave us in a desolate area which was extremely unsafe as there were no cars on the road and it was quite dark. I felt extremely humiliated and shocked by this as he a.) Claimed that we were too drunk where we were just quite loud b.) did not allow us to put on the radio c.) Kept on going on about how he's going to give us a bad rating d.) did not even want to drop us off at the Engen to be safe (20 second drive from our location). I use Uber very often and have been using their services for a couple years now, but I have NEVER experienced such embarrassment. The Uber support team has handled the situation very well (as always) however I do not understand how I could be treated like this by this driver. My mate actually said he will never get into an Uber again because of this.

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Replies (1)
Uber
Uber's reply29 Mar 2016, 09:16
Official
Hello devalsodexter,

Hi Alan

Thanks for raising this poor experience with us, we are very sorry to hear about the difficult situation you were placed in.

The support team has handled this query and the driver has been addressed appropriately. If there is anything else please feel free to email *** and we will be happy to assist.

Best,

Uber Cape Town