****mers, bad service, money making,*****sters,

Uber has debited me 3x for a ride, telling me it's a pre authorization that is voided on their side and I should contact my bank for any inquiries as the money will reflect within 3 to 10 working days.i contacted my bank and told them what happened and they said I must get an authorization letter from Uber so they can release the funds. I then contacted Uber and they sent me an email saying "Moreover, the system doesn't allow us to provide a letter for this concern."

I contacted my bank and read this letter to them and they sent me a mail to forward and till this day I have not received a response. My bank keeps telling me about the authorization letter that Uber cannot provide me yet Uber says they do see the both transactions that they "pre authorize/hold"

Can you send me the authorization letter so my bank can release the funds, stop ****ming people and provide the service you promised to deliver. You cannot debit me 3 times for the same ride, telling me you see it but cannot send proof . I want my money back .