****med by Uber

I need assistance because, as it is, Uber itself is not assisting us as customers. I have sent a message to Uber on the 4th of September 2024 immediately when I had the crisis, but my query has not been resolved till today, I requested for this driver (Edward- number plate: HD90MLGP) to fetch a child from school who was not well on the 4th September 2024 so while the teachers were busy with signing the register to release the child he decided to ditch the child and drive off without saying anything to anyone, I needed to rush the child to the doctor but I couldnt because he did not pick up the child and instead he charged me for that trip whereas he did not take the trip, I need serious measurements to be done to this driver and disciplinary action to be taken and also credit my account because this is *********. I now had to drive off to school to fetch the child myself and rush to the doctor. I have written to Uber on that same day and Im still not assisted. Im very angry, and I will really like for this matter to be attended to and will be waiting for a response and also on myself and rush to the doctor. I have written to Uber on that same day and Im still not assisted. Im very angry, and I will really like for this matter to be attended to and will be waiting for a response and also on my credit. As it is, I have bouncing debit order charges piling up on my credit card with Uber trying to debit more from my account, and I dont know why because I logged a complaint and nothing has been done and it's been 4 days now.