Lost Phone

On Thursday, 12 August 2021, my friend requested us an uber back to his flat. I accidentally forgot my phone in the car. When I realised this my friend immediately logged the missing item. We tried to contact the driver that night, but he did not answer. Later on when i got back to my residence i tracked the phone on my ipad and saw it was moving. I ran after it in hopes of stopping the uber to get my phone. The guy drove past us, as i could see this on the find my iphone app. Needless to say we failed to stop him. We pinged the phone a lot of times and kept calling it but nothing happened - which already raises suspicion from my side, as the sound is very loud and someone must have heard it. The next day I contacted the uber again and he finally responded. The phone was nowhere to be seen. I have not yet received any news about the phone, it has not updated a location since that night and nothing else came from the matter. I have had minimal cooperation and the driver didn’t even want to send me an email address so that i could contact uber in the hope of getting the names of the clients so i could find the phone. Uber has given us no updates and nothing has been done to this point - even though i have done literally everything i can to find it. Their service has seriously become disappointing and i am shocked at how little they care for this matter. I do not exclude myself from any blame, but i am amazed at how little regard was shown for following the normal regulations and how difficult it was to get in contact with the driver.