Lost Item, Uber not so helpful with the retrieval process.

My friend lost his phone this past Friday (17th Jan 2025) and I have been trying to access some help within the Uber app (as they say one should, not sure why they took away the support helpline or email address but alas we are here). Anyway, I have sent multiple messages in the app and I got the message that someone would contact me and so far nothing. It's very frustating as my friends phone is ringing and I cannot contact the driver directly from the application. Uber is offering no help thus far with this issue. When I checked the comments on Truecaller for number listed within the app as the drivers number, people have been complaining about this person but it seems no one is doing anything about this to resolve this.

We need action from Uber if we are to keep using the service, I mean what is the difference betweeen them and Bolt if we are to complain about the same things? It's really annoying.