VM
Vuyelwa M

1 reviews | Active since Mar 2015

14 Jun 2016, 13:46

Lost item trying to contact Uber for over 3 weeks

<p>My boyfriend requested an Uber for me from Noordwyk to Kyalami. I left my key in the Uber and he has reported the issue over 5 times but no one has come back to us. I even tried to report to Uber under a different driver using my own app but no one has come back to me.</p> <p> </p> <p>I even emailed Uber but they have not responded and its over 3 weeks. I am very certain that I left my key in the car and I had to brake into my own house, i cant even lock the house. I was hoping someone wouldve called by now. </p> <p> </p> <p>Im dissappointed at their inability to respond it will cost me a lot of money to replace the key thing</p>

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Replies (1)
Uber
Uber's reply20 Jun 2016, 12:17
Official

Hi Vuyelwa,

Thank you for getting in touch.

I understand that a member of our support team has been in touch. Should you require further assistance, please email support[at]uber[dot]com.

Best,

Uber Support