Lost item through Uber shocking

The driver was amazing dropingus of at the restaurant, however my husband by accident left his twisp in the vehicle. We immediately tried. To call the driver and Uber, followed the procedure in reporting the item lost and kept trying to make contact. Worst part was we received an automative call which helped nothing at all. Something the company should look into. Yeah one would say ah it's okay but a twisp is over R1000 TO REPLACE!!!!! UBER YOU CLEARLY NEED TO LOOK INTO WHEN CUSTOMERS CALL IN TO REPORT LOST ITEMS