Lost item in the Uber

On the 27th of February, I requested a cash trip From Newtown Junction Mall to Morningside The Wedge shopping centre and used the same Uber coming back to Newtown.

My phone is Linked to my Huawei FIt sport and as soon as i reliase there was i disconnection I immediately run to my work place and called the Uber number unfortunately it was not the drivers direct line as it went to voicemail to notify me that Uber does not a direct line anymore. I then called my number for like 4 times I when I tried the 5th time my phone was off.

I have the drivers details and followed the prompts, when you have lost an item from Uber, Till to date I have been getting the same message from Mia Mohammed an agent from Uber who said they have contacted the driver and still waiting for response. I have opened a case against the drive.