Lost item found by Uber driver, unable to retrieve it

Disappointed is an extreme understatement. We contacted an Uber driver for a lost item (WITHIN 30 DAYS), the driver sent a photo and stated that he has the item. We attempted to contact the driver numerous times, the driver never responded. We then researched read that we can contact Uber directly, which we did. Uber was extremely unhelpful, refused to assist us, refused to contact the driver. Even though we provided information that the driver does have the item. I requested that the matter be escalated, to avail. They just kept sending the same, unhelpful, obnoxious message. Unprofessional service to say the least. I won't be using Uber ever again. We will be taking further steps.