Lost Item Case and Uber support being useless

The level of frustration Uber is putting me on is causing me to rethink about ever using their service. Forgot my car keys on an uber yesterday afteroon while on my way to fetch the car from my friend's place. I immediately called Uber Support to assist in reaching the driver/ even share his number for me to call him (which they indicated their policy does not allow). They have been battling to get hold of this driver since yesterday to retrieve my keys and no communication whatsoever. I keep on being given an update as and when I call to ask for it. The Uber support service is seriously not on point. What if this person decides to come back to my place & use the key to disappear with my car, whose liability would it be considering I have called every hour 😔. If it wasn't for a friend who has my spare key who came through to help, I would have been in a fix and stranded 😔. Uber please get your act together, cant have one of your drivers disappear on the radar like this.