Lost Huawei P50 Pro – Poor Uber Support

I am reporting a lost phone after an Uber ride on 2nd March 2025. The trip was from Birch Acres to Ebony Park.

I lost my Huawei P50 Pro during this ride. After realizing it was missing, I called the phone, and it rang, but no one picked up. A few minutes later, the phone was switched off.

I reached out to Uber Support for assistance, but they refused to provide me with the driver’s direct number, making it even harder to retrieve my phone. I am extremely disappointed with the service. If customers are not allowed to contact drivers directly, how can we feel safe if we accidentally leave items in the car? Does this mean once we drop something, we should just accept that it’s gone forever?

I expect Uber to take this matter seriously and assist me in recovering my phone. I would appreciate a prompt response and a better approach to handling lost items.

Thank you.