Lost function in Uber is a waste of time.

I lost my keys during an Uber ride and promptly logged a request to retrieve them. The support team confirmed that the driver had the keys, which is reassuring. However, since that incident last Friday, I've only received a message today confirming they received my inquiry and that the driver would call me. Despite my repeated follow-ups, I've been left without any further communication, and I am now facing the possibility of having to replace all my locks if my keys are not recovered soon. Adding to my frustration, there is no chat option, call function, or email support for me to discuss this matter directly with someone. This lack of communication and support has made this experience quite disappointing.