Lost Cell in Uber and support centre not proactive

Hi,<br> <br> Lost my cellphone in a uber and called my phone 15 minutes later and driver kept saying: \ Kloof, Kloof, Kloof\"<br> My phone was then shut down and I could not trace it anymore.<br> The uber was requested by a friend of mine and we both sent an email to the support team.<br> They asked me to tell my friend to send an email from his email linked to the uber account which he did right away.<br> I then followed up with Linda Rani (Uber Rep) but never got any response since yesterday afternoon.<br> My friend also did not get any response from his request.<br> The more we wait, the less chance I have of getting my iphone back.<br> Because it is a company phone, I will now have to file a police report so that they can investigate who between the driver and the clients in the car between 1:37am and 2:05am on Friday night had/stole my phone."