Lost AirPods

On 16 November 2025, I took an Uber ride with the driver Sello Shadrack driving Toyota Agya License plate MB60VBGP. After the trip, I realised I had accidentally left my AirPods in the car. I immediately followed the correct procedure and reported the lost item through the Uber app. Uber then informed me that I would receive feedback within 24 hours. To this day, I have received no response whatsoever.

What makes this situation worse is the behaviour of the driver. Each time I try to call him, my calls do not go through — it is now clear that he has blocked my number. If he genuinely did not find the AirPods, or if another passenger had taken them, there would be absolutely no reason for him to avoid me. His actions strongly suggest that he kept my AirPods for himself, which is unacceptable and, in my view, theft.

I am extremely disappointed by both the driver’s conduct and Uber’s lack of accountability. I trusted the platform, yet I am left without my property and without any support.

I am requesting the following from Uber: 1. Immediate investigation into the driver’s actions. 2. Recovery of my AirPods or compensation for their loss. 3. An explanation for the failure to respond within the promised 24-hour period. 4. Clear action taken to ensure this type of misconduct does not happen to other customers.

Uber’s silence and the driver’s avoidance are unacceptable. I expect urgent feedback and a proper resolution.