***** and *******

I have just been refused a vehicle due to an outstanding amount on my Uber account. The outstanding amount (R343) is in respect of a trip I took in January this year. On that occasion, I paid the driver cash (R400). He did not have change (R50 after a small tip). The driver then reported that I had left his vehicle without paying. i only found this out when i tried to book the return trip later the same day. I contacted Uber via their web site and after numerous attempts, finally received notice that the issue had been resolved, and that I had been credited with the full amount paid. I received a note thanking me for my understanding in this matter. Last night (5 Feb) I was refused a vehicle due to an outstanding amount on my account (R343). In fact Uber owe me R50!!! My overall experience with Uber drivers is very positive, however, Yves has **** to me and his "employers"; he has ****** R400, and as far as I am aware, having received no notice to the contrary, is still out there!! The ***** and ******* title does not simply apply to Yves, but to the Uber organisation in general. Their concept of customer service, and "WE ARE HERE TO HELP YOU" is a million miles from mine!!!