RH
Robyn H

1 reviews | Active since Feb 2016

06 Apr 2016, 20:23

Let down by Uber incompetency

What's up with Uber??? They blocked my account because of a query that could have been dealt with in 10 minutes. I supp**** them with the information they needed on the 4/4 and I am still not able to use my account!!!!! This problem stemmed from THEIR mistake, not mine.The worst thing about this is that there is NO ONE I can call!!! Uber support is by email only and I found their personnel useless. Why do Uber not have a call centre? What if I'm out and can't get home because they've blocked my account? How so disappointing!!! Uber was one company I would have loved to compliment. The app and drivers have always worked so efficiently! <br> Disappointing and upsetting!!

0
Replies (1)
Uber
Uber's reply07 Apr 2016, 14:24
Official
Hello rubyH,


I understand that you have been in contact with Uber support and your account has been reinstated.

Should you have any further problems, please send a mail to ***.

Best,
Uber Johannesburg