Lack of response and poor service to a simple request for assistance

My daughter left her phone in Uber License Plate: CAA11727 The phone dropped into the side pocket of the door. Despite trying countless times to use their link to establish contact with the driver and having had no joy, I took to twitter for assistance. This was the lovely message I received:

Thanks for reaching out, Caryn.

We've escalated this issue to our incident response team, and we'll be in touch with you shortly.

Apperciate your understanding.

On following up a few hours later I was again ****** off and told to use there link. We have tried this countless times since yesterday evening. This is not customer service!!! Please don’t tell me you have escalated something and then not act on that and again make it my problem.

Uber- please do the right thing and do what you said above raise an incident and give me proper feedback. Maybe it is this shocking attitude from your service team and your lack of care about or appropriate response to complaints that now highlight you as an unsafe company to use!