Lack of refund for incorrect billing

Let me first state that I am a frequent Uber passenger and in general am very happy with the service provided. But....<br> <br> Recently I was billed R347 by Uber for a trip that I never made. I received a bank notification sms, and it reflects in my bank statement. The trip does not reflect in my Uber trip history. <br> <br> I been requesting from [Email Removed] that the amount get credited back to my account for the last 2 days. I have had responses from 2 separate support staff. I have sent all required documentation and I still have not been credited this amount?<br> <br> Please can this get resolved ASAP. <br> <br> Thank you.