Incorrect Charge – Driver Continued Trip After Final Drop-Off

I took an Uber trip with multiple stops: from a shop, to my sister’s place, and then my final destination, which I entered correctly in the app. After dropping me off at the final stop, the driver did not end the trip and continued driving, which resulted in me being charged more than three times the original fare for distance I did not travel.

The expected fare for this trip was R107, however I was charged R375.

I reported this through the Uber app, but there is no proper option to report a driver continuing a trip after drop-off. The closest option resulted in an automated response stating that there was no issue with the trip. This is incorrect, as the final address I entered does not match the location where the driver ended the trip.

This is a serious billing error and a failure of customer support. Being charged R375 instead of R107 due to a driver’s failure to end the trip is unacceptable. I am requesting a refund of the excess amount and a proper investigation into the driver’s actions and the GPS discrepancy.