incorrect billing

Uber charged me a few times for trips that had expired! I was calling an Uber on Saturday (02.12.17) and Uber kept trying to locate a driver for me, they could not and the trip expired. I complained and they said that it was a holding fee. I have only received a refund for 2 out of the 5 trips that I was charged for (in all fairness I did actually end up taking one of the 5 trips to get to the office - but that leaves them with another 2 trips that I would like to be refunded)!! this is absolute nonsense as I am an avid Uber user (I use Uber about 6 times a week)! I have been telling ALL of my colleagues and ALL of my friends and family to not use Uber as they are ******** people!

this is not the first time that I have NOT received my money back :( how sad for Uber to offer such pathetic service.

It is not the LOYAL CONSUMER's fault if the company cannot act on their promises.

PLEASE CORRECT!