*********** UBER PERSONNEL

I took a trip of R 36.00 and had R 9.00 credit with Uber for a cash payment mode meaning that I had to pay R 27.00. The driver completed the trip and said that "I haven't taken a cash payment for the whole day" as an excuse for not acknowledging that he took the trip and received a cash payment of R 30.00 from me. The agent who responded to my query responded by saying I should have change next time when I request a cash payment trip which is out of context. The cash payment on a Uber App has a function of a credit when the driver does not have the change. The driver was *********** and the agent who was supposed to fix the issue to have a credit of R 3.00 put back to my account was also ***********. He completely missed the point.