*********** driver = ridiculous bill

We attended my year end function this past weekend. It was the first time we used Uber (we qualified for a R100 discount). When we wanted to leave the function we saw that there were 5 cars in the area, we specifically didn't want to leave late so that we don't get stuck. We put in our request and it showed that our driver was 9min away. Almost 9min later my husband got a call from the driver saying that he is lost. We had given him the exact address and a lot of other people had been picked up right in front of the venue by Uber. We tried to explain to him where we were but we are also unfami**** with the area so we did the best we could. As we were watching the Uber App we noticed that the driver was driving further and further away so my husband phoned him and the driver put down the phone in his ear, we decided to cancel our trip and request another driver, resulting in us losing our R100 discount voucher. When we wanted to request another driver we were told all cars were in use. A couple of minutes later a car was available but we had to accept 2.6 times the rate resulting in a R335 bill (vs the R70 we paid to get there)!!! Its ridiculous to say the least.