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<p>On Sunday 2nd July I requested an Uber trip. They charged me an upfront fee. Immediately I cancelled because I realised I had cash and wanted to use the cash, so after canceling I requested a cash trip. The money that was charged as an upfront fee has still not been released back to my card, 7days later. What is frustrating is that each time I get a response from Uber, its a system response and after asking them countless times to contact the bank and have the money reversed, they insist it was done - even though its still withheld pending authorization on my account. I cannot request a trip because of this. I want this released amd reversed so I can use that money for something else clearly they do not need it.</p>