*****, incompetence or arrogance?

Money was *****ulently taken out of my account, allegedly by UBER and my attempts to get them to assist to resolve the matter have fallen on deaf ears. All I asked was for them to either confirm the transaction was processes by them, which of course would mean me claiming a refund, or it wasn't, which would mean the bank would need to refund. Uber gave a series of evasive answers which makes them look super guilty but are frankly inconclusive. Don't give them your card details whatever you do, you may find yourself in the same position, money gone and deafening silence from Uber