Incompetence and poor treatment of clients

I would never again make use of Uber.

I pre-booked a trip from my home to the PTA Gautrain station. As we were driving, I noticed that the driver was taking me away from the PTA Gautrain station. I pointed this out to him and he thought that he needs to drop me at Hatfield station. I mean, I do you make mistakes like this? When I made the pre-booking, I said that my destination is PTA Gautrain Station. However, it gets better!! He dropped me 2.5 blocks away from the PTA Guatrain station, stating that he can't drop me off because he fears for his live if he drops me off. I had to other alternative but to walk all the way to the PTA Gautrain Station. I can you do this to clients? I feared for my life while I walked all the eway to the station.

Afterwards, on the app the driver stated the he dropped me off at the Hatfield Gautrain station. This is an utter lie!! I basically got billed for km's that wasn't raveled. When I tried to make use of the app to express my frustration, I received a mesage that they can't do anything about it. There was just now way to reach out to someone to address this. They just blalantly closed my support request.

This company is going down the gutter and would never make use of them again. There is no method to voice your frustration.