I’m Absolutely Disgusted – Uber Has Zero Accountability and Even Less Respect

I’m Absolutely Disgusted – Uber Has Zero Accountability and Even Less Respect

This is NOT just a bad experience — it’s a complete violation of trust.

I booked an Uber for a simple round-trip to Checkers. The driver KNEW we were going inside and coming right back out. But guess what? While we were in the store, he just LEFT — without a word, without a call, without even bothering to check in. And worst of all? He left with my jacket, which had my keys and other personal belongings in it.

It’s been more than a week, and I’ve been trying over and over to get my jacket back. The driver’s only response? “He’ll bring it when he’s in the area.” Excuse me? So now it’s up to his mood to return my property that HE drove off with?

I reported everything to Uber and their so-called “support” team. What did they do? NOTHING. Just empty replies like “we’re waiting to hear from the driver.” No urgency, no responsibility, no resolution. Do they even care? Clearly not.

To make things worse, my friend caught the flu because their jacket was also left in the car. That ride ended up costing me more than just a trip to the store — it cost me my stuff, my peace of mind, and my patience. And now Uber wants me to pay R150 for that useless trip? On top of that, they expect me to pay another R90 to get my OWN JACKET BACK? Are you serious?!

Let’s be honest: this is pathetic service. Actually, scratch that — this is no service at all. The driver abandoned us, ghosted us, and Uber just stood back and let it happen. No one has followed up. No one has fixed a thing.

I’ve lost trust. I’m beyond disappointed — I’m furious. Out of all transport apps, I thought Uber had some kind of standard. But this? This is disgraceful. If this is how they treat loyal customers, then they’re nothing more than just another reckless, careless, and spineless company hiding behind automated replies.

Sort yourselves out.