******* deduction on my back account

99I am actually disgusted by the service that Uber has given me or should I say lack thereof. In December I signed up for Uber Pass which was first month Free, I was planning not to carry on with the service as it did not add any value to my life. I only realised I should have cancelled before the 20th of January when I saw the charge of R99 coming out of my account. I immediately contacted Uber and they assured me they have cancelled on their side, I have an email to proof it. Their self service to cancel does not work by the way so they had to do it on their end. They have now deducted the R99 again today and are refusing to refund me. This is day light *******. They have sent me a similar message to say the subscription have been cancelled so they should refund me because this was no fault of mine. I do not need to hear that they are sorry. I will never use them again.