I WAS ****MED BY AN UBER DRIVER AND UBER DOES NOT WANT TO REFUND ME MY MONEY

On 23/11/2024, I requested a trip using Uber to the value of R510. The Uber driver accepted the trip and started the trip without me being present in the vehicle. At this point Uber had already deducted R510 from my account. I then had to cancel the trip and re-request for another ride. However, the initial R510 was never refunded back into my account until today. 15 business days have elapsed and Uber has decided to ignore my messages regarding updates with this issue. I was wrongfully ****med by an Uber driver of which they failed to discipline. I am being treated unfairly considering how loyal of a customer I have been. Uber keeps throwing me back and forth regarding the R510 which should be reversed back into my account. Please, please assist me in resolving the issue regarding this ASAP. I really need that money to be refunded back into my account/