I want my money back!!!

I am so disappointed. I requested a trip using my card this morning that charged me R150 but the driver vehicle didn't move when I called the driver he requested I cancel he accepted the trip by mistake. I cancelled the trip but my money was not reversed back into my account. This was done at around 7am its now 2pm and I still haven't received my money. I have reached out to support with no luck. I need my money back for my transport as well as my kids!!! Im so disappointed