I travelled on 9 May 2025 at 18:53 from Midrand to Johannesburg South with driver Xolani Mxolisa

I travelled on 9 May 2025 at 18:53 from Midrand to Johannesburg South with driver Xolani Mxolisa. As a young mother with two children, I trusted Uber for safety and reliability. When I arrived with my sleeping child, I realised I had left my expensive Samsung S22 Ultra in the car. This phone holds treasured family photos, vital business data, personal contacts and essential documents. I used Find My Phone to track it and saw the device moving through the south of Johannesburg. Soon after, the phone went offline, clearly switched off to avoid detection. It has now been 20 days with no response from Uber. I demand that Uber contact me immediately with a full explanation and details of the actions taken against the driver. My trust in Uber has been completely shattered.