I need help...!!

I've never been so disappointed by Uber when I have so much faith in you as I enjoy using their service, and have never had any hectic complaints before until now.

I've contacted Uber support many times this past week and they all keep giving me such robotic answers, I don't think they even know what they're doing. Every time I call Uber's SA number it keeps saying the number I enter is incorrect, but I called them Saturday and the number was fine.

This is getting really frustrating because no-one seems to understand what I want done. I don't have issues with my password, mobile number, or whatever you think it is.

I have a new phone, I no longer have use of the phone that had the google authenticator app, and I don't have my backup codes, so now I can't get past the option with the 8 digit codes.

I JUST NEED YOU TO "TURN OFF" THE 2 STEP VERIFICATION/AUTHENTICATION WHICH HAS THE 8 DIGIT CODE VIA THE 2FA APP, SO I CAN GET PAST THAT AND LOG-IN TO MY ACCOUNT WITH MY EMAIL/NUMBER AND PASSWORD, AND THE USUAL 4 DIGIT CODE SENT VIA TEXT. IF YOU CAN JUST DO THAT I'LL BE HAPPY, PLEASE!!