I have been charged for a ride which I didn't order

I have been charged for a ride which I didn't order. I laid a complain with Uber. I was told the person's Uber account contains my first name and my bank card. They are aware it wasn't me but they kept on telling me one thing when I asked them to contact that person on my behalf. I asked them to tell the person that I laid a complain of ***** with them. Unfortunately I couldn't get help with Uber. I'm so furious and frustrated because Uber says they are protecting the privacy of that *****ster but failing to protect me too.