I dont mean anything as a customer. I USED to.

Uber.. I have epilepsy so I have been using the service for about five or six years now and I was a MASSIVE fan. I don't understand what has happened. I have been stranded for hours before now, where every driver will ask me where I am going and then when I tell them they cancel. I had one phone me and I was in mid sentence and he just hung up on me... I had to tell a driver I would TIP HIM R100 so that he would make the 12 minute journey to me and take me the 10 minute journey home. I used to not stress at all about getting Uber, and now, I panic about being stranded somewhere because I know that drivers will message me and cancel if the trip isn't long enough for them. And I DARE not ask them to turn the radio down, or slow down.

This evening our driver was flying around bends on the highway at about 130km and we just had to suck it up pray we got home safely. He obviously was in a hurry to end his evening. The other day we had a driver pumping his clutch because it was faulty and then a few days before that we asked to get dropped off at a different location because the driver was slowing down to chat to some guy in a different car with tinted windows who wanted him to pull over - and we freaked out because it was late at night.

There was a time when I felt safe. Now, I am on high alert. And I have to come HERE to complain because there is no direct route to say these things on the website. NO lifeline for the long time customers who deserve to know what the hell is going on. I spend thousands of my hard earned money on using Uber every month. That may mean NOTHING to Uber but I am a customer and I am so disappointed in how meaningless I am to you.