I am not paying for a glitch or error in your system.

On the 31 July I booked a ride for a domestic as she missed her taxi. I chose the cash option and iI have a screen shot to show and prove that on my side the cash option was chosen and it showed on my uber app. The next day i saw a charge to my card from uber for that ride and I was furious. I spoke to that lady and she said the driver told her that the rides been paid for she does not need to pay for the ride. So she never paid cash. How ridiculous is it that i have to pay for an error on ubers app. I will never see that women again as to her she scored a free ride of R171. I am disgusted in the lack of descresion from the uber help option on the app and sends vert frustrating generic messages. Uber has to liable for this mistake. As the app cant show me the payment option as being being but on the driver and ubers side it shows card. Its ridiculous. Please sought this **** out.