How ************* UBER and their drivers are

on the 18/08/2017 my friend and I had requested an UBER from Centurion Mall to Mall of Africa as we were headed to an event. I had left my cellphone by mistake in the UBER vehicle and realised this 10 minutes after departing from the vehicle. My friend had requested the UBER and upon my realisation I asked him to call the driver imeediately. The driver then said that he would call us after 5 minutes of which he didnt and we had to call him again. The driver than proceeded to say that my phone was not in the vehicle, this was strange as there was nowhere I couls have left my phone after departing from the UBER. I tried tracking the phone but it was off. I then called UBER after searching for what felt like hours for this number which turned out to be a total wast e of my time as this number is not even a number taht can help you when youve lost an ite, They proceeded to tell me that i need to log into the website and complain there and wait for them to respond. I then did this the following morning 19/08/2017 and today is the 21/08/2017 and still have not received any feedback from them. By now the driver has probably sold my phon. It s with great sadness that i have to write this review as i have been a loyal customer of UBER for a while now and it scares me to think that a company such as UBER which takes pride in itself and its drivers has proven to be so *************. I am not giving up and hopefully after writing this review i will get some sort of help.