How Uber ruined my Christmas

I have never been so disgusted by a companies response to a complaint before. My planned holiday with family in Durban was ruined by Uber. I requested for Uber to take me to the Airport, all packed and ready to leave, only to get notification that the driver had cancelled the trip 2 minutes before arriving at my place. I tried desperately to find alternatives and after about 40min, managed to get another Uber cab. This proved useless, as the cancellation by the driver caused me to miss my flight, and all other plans made months before. Desperate to see my family I haven't seen in 2 years i used whatever cash I had to re book tickets, but could not get a flight the same day. In total this cost me almost R4000 extra. I complained to Uber and they lie to me that the driver was there to fetch me, and after waiting for 7 minutes, he cancelled the trip. What ********, I was at my gate a minute after requesting Uber, and why did the driver not call me if he could not locate me. Stop lying to customers to cover for your drivers. if they messed up, take ownership and train them, BUT PLEASE DON'T LIE TO ME AND TRY TO PIN THE BLAME ON ME. This is downright pathetic and *********.