How many emails does it take for Uber to respond!?

I have emailed Uber countless of times, and you fail to give a reply. This driver never picked me up, and made a false trip with an absurd ********** charge. I found another ride. My phone died directly after requesting an Uber so I was unable to cancel. This guy was clearly upset that he drove to that location, and I wasn't there. It was inconvenient, but what he did was dishonest, and unacceptable. He started the meter as if I were there, and took a long 14 mile detour from point A to point B under my expense, which came to $50 because he took advantage of the surge pricing! On top of that, he filed an incident report saying I may of tried putting my hands on him! I never even met the driver. I need details on this incident report since it's under my account and I am being falsely accused. I also need a refund on this charge for a trip that I never made!